How to request one
Write to us from your account email with your handle and the charge you want refunded. There is no form to fight with and no retention script waiting for you.
Email us, or use the contact form, from the address on the account.
We confirm within one working day, usually much sooner.
The refund is issued to the original payment method.
What is covered
- Your first charge on a new plan, within the window above.
- An annual renewal you did not intend, within 30 days.
- A duplicate or clearly mistaken charge, at any time.
- An extended outage that stopped you using what you paid for.
What is not
- Monthly periods already elapsed beyond the first charge.
- Accounts suspended for breaking the Terms of Service.
- GST already remitted to the tax authority, where the law prevents its return.
Cancelling vs refunding
Cancelling stops the next charge and leaves your card live until the period you paid for runs out. A refund returns money and ends access sooner.
Either way, your connections and moments stay in your account and can be exported. Only the public card goes quiet.
Timing & method
Approved refunds are issued within 5 to 7 working days. Your bank may take a few days more to show it. Refunds always go back to the card or account that paid — we cannot redirect them elsewhere.
Plain summary
Ask inside the window and you get your money back. No forms, no retention call.